RESIDENTIAL BILLING
All accounts are billed monthly. Each meter is read each month. We do not estimate usage. Payments are due twenty days after the bills are mailed. The bills are generally mailed on the first Friday of the month.
If you do not receive your bill by the tenth of the month, please contact our office and ask about your balance. Sometimes a bill will be lost in the mail. This does not remove your responsibility to pay on time.
Late Charges:
15% of water & sewer charges, added the morning after the due date
Reconnection Fee:
$25.00 to restore service if terminated for nonpayment
Returned Check Fee:
$15.00 charge
SERVICE TERMINATION
If you do not pay your bill, a delinquent notice will be mailed with the next monthly bill. You have ten days to pay the previous balance. A final notice will be mailed to you five days before disconnection occurs. If you do not pay your bill before 8:00 AM on the disconnect day, your water service will be terminated. Disconnection will always occur on a Wednesday. Our field representatives are NOT allowed to accept payments.
To reinstate water service, you must bring your deposit up to $125.00. Most customers have a deposit of $75.00 so that means an additional $50.00 deposit must be paid. In addition, a $25.00 reconnection fee must be paid as well as the delinquent portion of the bill. We schedule the reconnections at 1:00, 3:30, and 4:45 PM. Anyone who pays after office hours, in the drop box, will be reconnected the following work day. To have service restored, the customer must raise the deposit up to $125.00, pay the past due portion of the bill AND the $25.00 reconnect fee.
IS THE WATER METER READ EACH MONTH?
Yes, we read every water meter each month.
IS MY WATER BILL HIGH?
The water bill is not just for water; your bill generally consists of billing for water and sewer service. If you feel your water consumption is out of line, you may call (281) 469.9405 and we will send a Representative out to re-read your meter and to see if the meter indicates you have a leak.
One of the more frequent reasons your water consumption may increase is leaks in small piping, joint leaks, or toilets that keep running. If you think you may have a silent leak in the toilet, we have free test tablets at the District Office.